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Xceed - Case Studies
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Xceed Case Study
- ABOUT CLIENT
Xceed is a global provider of quality, multi-lingual Business Process Outsourcing (BPO) services. It offers integrated customer care, technical support and associated back-office processing to commercial and governmental clients worldwide.
Xceed was established in 2001 to serve as the IT arm of Telecom Egypt with a client base of more than 11 million subscribers. Since then, Xceed has developed into a global provider of BPO services, with multi-sites at multiple locations. Xceed serves to be one of the largest contact centers in the Southern Mediterranean Region.
- CLIENT REQUIREMENTS
The problem of having the Xceed’s current website not appealing or performing as it should, thus affects the brand of Xceed and the business it aspires after in its field. The impact of which is limiting the positioning of Xceed as a distinct service provider in the region.
A successful solution would make over the website, in the sense that it addresses the benefits a website can provide with a focus on the benefits pursued by Xceed.
- OUR RESPONSES
GNS proposes a makeover for the Xceed’s web portal that expresses Xceed as it should be, makes real sense of internet-based customer care, makes real sense of internet-based technical support services, and is appealing to simple users and professional prospects. Unlike the current website, our solution is backed up with a long experience in the field, and is carefully thought of to resonate on the very purpose of it.
Our solution grants Xceed a full control on the content of the portal by implementing a flexible, user friendly interface that give high usability of the system.
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